Customer Relationship Manager

About the role

The Customer Relationship Manager will play a key role in strengthening relationships between Shaftesbury Capital and the commercial customers across the portfolio.

The role is focused on customer engagement, communication and insight. The Customer Relationship Manager will spend the majority of their time engaging directly with customers across the portfolio, developing strong relationships and creating an effective two-way flow of information.

The role will support Property and Facilities Management teams by acting as an information filter and communication facilitator – ensuring customers receive relevant and timely information, while providing Shaftesbury Capital with a clear understanding of customer sentiment, priorities, expectations and emerging trends.

The Property Manager will remain the principal point of contact for customers in relation to their property, tenancy and day-to-day property management matters. Responsibility for operational issues and their resolution will remain with the relevant Property or Facilities Manager. The Customer Relationship Manager will support this process by ensuring information is effectively communicated, customer expectations are understood and appropriate follow-up takes place.

The role will therefore help to create a more consistent and proactive customer experience across the portfolio, while supporting the operational teams to identify opportunities to improve ser