Service Desk Assistant, Swindon

The Service Desk is an integral part of our property and facilities management service.   We provide our customers and tenants with a single point of contact for reporting their service issues.  

The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.

Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors,  provide updates and maintain accurate information on the Service Desk platforms

What matters most in this role:

Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.

Our focus is to provide excellent customer service.  It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.  

Day to day, you’ll:

• You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone.
• Providing the first point of contact for customer and tenant queries and concerns.
• Handling incoming calls and manage outgoing calls.
• Using Service Desk software platforms Planet and Dwellant to log call requests.
• Liaising with wider