Posted Yesterday•Remote
Team Lead (BPO) - Dutch (Remote)
LeadRemoteSalary undisclosed
Required Skills
Next.js
Job Description
WorkNomads is on the hunt for a BPO Team Lead with Dutch to join our team!
Who We Are:
We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.
- Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.
- Diversity celebrated — 40+ nationalities, 4 continents, one team.
- Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.
Your mission at WorkNomads:
- Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity).
- Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching.
- Plan and manage schedules, ensuring adequate coverage and minimal shrinkage.
- Act as the primary escalation point, resolving complex issues and maintaining service excellence.
- Assist agents with basic IT issues & file IT tickets for more complex issues
- Provide real-time floor support and guidance to agents during act
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