English-speaking Customer Advisor in Lisbon

Workster is partnering with a leading international customer service provider to recruit an English-speaking Customer Advisor for an exciting opportunity based in Lisbon, Portugal.

This is an excellent opportunity to join a dynamic, multicultural team and support English-speaking customers across a variety of enquiries. You will provide professional assistance via phone, chat and email, resolve customer issues efficiently and contribute to an outstanding customer experience in an international environment.

Your Role

• Provide high-quality customer service to English-speaking customers via phone, chat and email

• Respond to customer enquiries in a timely, professional and helpful manner

• Identify customer needs and provide accurate information, guidance and solutions

• Resolve customer issues efficiently while maintaining a positive customer experience

• Handle complaints and escalated cases with empathy, patience and professionalism

• Use multiple systems and browser applications simultaneously to manage customer interactions

• Maintain accurate records of customer enquiries, actions and resolutions in the relevant systems

• Follow company procedures, service standards, quality requirements and data protection policies

• Work collaboratively with colleagues and other internal teams to resolve complex enquiries

• Identify recurring customer issues and share relevant feedback with the appropriate teams

• Meet individual and team performance, quality and customer satisfaction targets

Your Qualifications

• Fluent in English, both spoken and written

• Previous experience in customer service, call centre, contact centre, hospitality, retail or BPO is an advantage

• Excellent verbal and written communication skills

• Strong customer focus and a professional, empathetic approach

• Good problem-solving and decision-making skills

• Ability to remain calm and professional when handling challenging customer situations

• Confident using computers, customer service platforms and online communication tools

• Ability to multitask and navigate multiple systems while communicating with customers

• Strong attention to detail and organisational skills

• Positive, flexible and solution-oriented mindset

• Ability to work independently and as part of a multicultural team

• Willingness to work in a fast-paced, international customer service environment

• Availability to work rotational shifts, including weekends, where required

The Offer

• Office-based or hybrid opportunity in Lisbon, Portugal, depending on the project

• Full-time employment

• Competitive salary and performance-related incentives

• Comprehensive onboarding and fully paid training

• International and multicultural working environment

• Supportive team culture and professional working environment

• Opportunities for professional development and career progression

• Employee benefits and additional social advantages

• Opportunity to develop valuable customer service and communication skills

• Assistance with relocation, where applicable