Posted 1w ago•Remote
Business Applications Manager
MiddleRemoteSalary undisclosed
Job Description
Business Applications Manager
Internal Customer Care and Application Advocacy
- Reports to: Chief Information Officer
- Department: Information Operations - Customer Care
- Location: Fully remote; open to qualified international candidates
- Work schedule: U.S. Eastern business hours
- Supervisory responsibility: Five Application Advocate Analysts initially
Position Summary
The Business Applications Manager leads the Customer Care organization serving users of the company's internally developed applications.
Reporting to the CIO, this role manages five Application Advocate Analysts and establishes consistent practices for application advocacy, user support, adoption, and lifecycle coordination.
The position requires technical fluency, but is not a software-development role; its focus is translating between users, business leaders, and technical teams so applications meet user needs and deliver measurable value.
- Role Expectations
- Personally lead requirements discovery, resolve complex user issues within the application-support remit, and manage significant rollouts; engineering teams retain ownership of underlying software repairs. Balance regular direct delivery
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