IT Security & Support Specialist

The IT Support Specialist will require an aptitude for diagnosing and resolving problems in the areas of operating systems, applications, connected peripherals, and computer hardware. This role is responsible for the inventory, maintenance, support, and rollout of technical assets. The IT Support Specialist will own support requests reported by team members, as well as issues identified through our tools, and will resolve or escalate them as needed. The ideal candidate will have experience with a wide range of technologies, operating systems, and networking concepts, with a focus on macOS, and a desire to continuously improve upon that knowledge.

Key Responsibilities & Objectives

• Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
• Handle incidents and requests according to service level agreements (SLAs).
• Configure endpoints across multiple operating systems, including macOS, Windows, and Linux.
• Own Mobile Device Management (MDM) processes, including rollouts, updates, application configuration, and hardening.
• Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
• Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
• Assist in companywide technology projects and implementations as needed, including design, d