Clinical Operations Team - Boerne

About the Role

We are seeking an Administrative Support Specialist to manage day-to-day operational and administrative

functions for our telehealth medical practice. This role ensures smooth front-office and back-office operations,

supports patients and providers with scheduling and documentation needs, and helps maintain compliance with

healthcare administrative standards across a virtual care environment.

Key Responsibilities

Patient Support & Scheduling

• Schedule, reschedule, and confirm telehealth appointments across providers and time zones

• Serve as first point of contact for patient calls, emails, and portal messages

• Verify patient demographic and insurance information prior to visits

• Assist patients with technical issues accessing the telehealth platform

• Send appointment reminders and follow-up communications

Documentation & Records Management

• Maintain accurate and up-to-date patient records in the EHR system

• Process intake forms, consent documents, and medical records requests

• Ensure all documentation complies with HIPAA and practice recordkeeping standards

• Upload, organize, and file incoming faxes, referrals, and lab results

Provider & Practice Support

• Coordinate provider schedules

• Prepare reports and summaries for practice leadership as requested

• Order and manage office/administrative supplies and vendor accoun