Field Application Technician

At FLEXXON, we foster a culture of innovation, creativity, and inclusivity. You'll have the opportunity to work alongside talented individuals who are passionate about making a difference. We offer a dynamic and supportive work environment that encourages professional growth and recognizes your achievements.

If you are excited about the prospect of taking on new challenges, making an impact, and contributing to the success of our products, we would love to hear from you.

Job Purpose

The Field Application Technician is responsible for providing technical support to customers and internal teams, managing ReturnMaterial Authorisation (RMA) activities, supporting quality improvementinitiatives and conducting product validation. The role ensures timelyresolution of technical issues while maintaining high standards of productquality and customer satisfaction.

Key Responsibilities

1. Technical Support

• Provide technical support to external and internal departments.
• Diagnose and troubleshoot hardware, software, firmware, and system-related issues.
• Perform fault isolation and root cause analysis on product failures.
• Assist and support with product checking / evaluations, technical investigations and testing.
• Prepare technical reports, troubleshooting guides and test procedures.

2. RMA (Return Material Authorisation) Management