Onboarding Analyst

The Onboarding Analyst provides dedicated operational and coordination support for x, bigly's candidate-to-employee journey, from offer acceptance through to Day 1 readiness. This role keeps the machine running, owning the Greenhouse workflow, contract sequencing, offer management support, candidate and hiring manager queries, and reporting, while flagging structural risks like IT hardware lead times before they become someone's first-day problem. The ideal person is operationally sharp, detail-obsessed, and thrives in a fast-moving, multi-stakeholder environment

WHAT WE'RE LOOKING FOR?

Minimum Requirements:

• Relevant tertiary qualification in Human Resources, Industrial Psychology, or related field.
• Minimum 3-4 years’ solid experience in onboarding, HR operations, or people operations, ideally within a start-up or fast-scaling company - with a clear track record of owning the onboarding process end-to-end - from offer acceptance through to Day 1 readiness. This is a core requirement.
• Start-up or fast-scaling company experience is required.
• Familiarity with Applicant Tracking Systems (ATS) and HR databases
• Proficient in MS Office Suite (Excel, Outlook, PowerPoint)
• Strong understanding of offer management and contract processes, able to support offer preparation, approvals, and documentation accurately.
• Excellent organisational, administrative, and communication skills..

Advantageous:

• Familiarity with Word/docx-based SOP documentation and process mapping.

WHAT YOU WILL BE DOING?

• Own the end-to-end onboarding workflow in Greenhouse for all new hires, from contract issuance through to Day 1 readiness, keeping every candidate inside the 7-day turnaround target.
• Maintain Greenhouse onboarding data with rigour, correct stages, notes, and candidate records at all times.
• Assist the TA Manager with offer management, including preparing offer documentation, tracking approvals, coordinating offer letters and contracts, and ensuring accurate and timely dispatch.
• Ensure every candidate has a warm, professional, and responsive experience, no one waits unnecessarily or goes dark. Uphold X,bigly.
• Coordinate with structure and position number creation, digital signing, and IT/hardware procurement to keep the process unblocked. Proactively flag the IT hardware lead-time risk, procurement only starts once the employee number is issued, to hiring managers and IT.

WHO YOU ARE?

• Understanding of end-to-end onboarding processes, including contract issuance, sequencing, and offer management.
• Excellent organisational and time management skills, able to run multiple onboarding cases simultaneously without losing accuracy.
• Clear, professional written and verbal communication  _comfortable corresponding with candidates and hiring managers, and holding a consistent brand voice.
• Collaborative and approachable team player.
• High standards for data accuracy and process consistency, onboarding data must be reliable for the TA Manager to make good decisions.