Senior UX Writer
We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.
Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?
There’s only one question left: are you ready to make healthcare smarter, and actually mean it?
The Senior UX Writer leads content quality within a tribe or domain. They create clear, consistent interaction content that reduces friction, improves task success, and supports users across flows and states. Senior UX writers: Own content for complex features and journeys; Shape editorial standards and content patterns; Collaborate deeply with design, research, and engineering; Bring evidence-based writing into product decisions & Elevate craft quality for the chapter
WHAT WE'RE LOOKING FOR?
Preferred qualification
- A relevant bachelor’s degree or equivalent professional experience in writing, communications, journalism, linguistics, marketing, design, or a related field. Additional training or applied learning in UX writing, content design, editorial practice, copywriting, or content strategy is advantageous.
Indicative experience:
- Typically 3–5+ years of UX writing or content design experience on complex products, services, or journeys. Demonstrates strong judgment, handles ambiguity well, and influences design decisions through content.
Systems and tools -Advanced proficiency in:
- Figma (copy within flows, annotation, DS component literacy)
- Miro/FigJam for mapping content logic
- Design system tooling (content patterns, naming systems)
- Copy testing and comprehension methods
- Collaboration platforms (Jira, Confluence, Notion, Google Suite)
- Accessibility checkers and writing-for-WCAG
WHAT YOU WILL BE DOING?
- Owns content end-to-end for a product domain or major feature set.
- Designs multi-state flows, error systems, naming, and messaging frameworks.
- Contributes to editorial guidelines and content patterns; improves consistency.
- Partners with UXRs; designs copy tests; applies research findings.
- Influences PMs, designers, engineers; clarifies system behaviour through content.
WHO YOU ARE?
- Be able to write clear, succinct, high-impact content for complex user tasks
- Be able to writes for multi-step flows, system messages, cross-channel interactions
- Develops reusable content patterns (errors, confirmations, instructions)
- Identifies copy-related issues during research
- Clarifies ambiguous logic in product requirements
Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.
Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.
