Account Delivery & Operations Manager (ADOM) - Network Infrastructure
MiddleSingapore, South West, SingaporeSalary undisclosed
Job Description
We are hiring an experienced Account Delivery & Operations Manager (ADOM) to lead the delivery and operational performance of managed Network Infrastructure Services across L1 and L2 operations.
This is a leadership role for someone who understands both network technology and service operations and can translate technical performance into customer outcomes, operational excellence and business growth.
You will lead technical operations teams, manage service performance, engage senior client stakeholders, drive continual improvement and work closely with our Customer Success and commercial teams to expand and strengthen client relationships.
Network & Technical Experience
- Minimum 3 years of experience in IT / Network Infrastructure / Network Operations, with significant experience in an operational or managed-services environment.
- Strong understanding of L1/L2 Network Operations and NOC environments.
- Good working knowledge of LAN / WAN, Routing & Switching, Firewall, Network monitoring, Network performance and availability ,Network troubleshooting and escalation and Data Centre / Enterprise Network Infrastructure
- Familiarity with network technologies from major vendors such as Cisco, HPE/Aruba, Juniper, Fortinet, Palo Alto or equivalent.
- Ability to understand network incidents, troubleshoot at an operational level and challenge technical findings withou
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