Business Operations Manager, Data Center

The Business Operations Manager, Data Center is a senior technical and operational leader responsible for shaping and delivering end-to-end data center managed services. The role provides Subject Matter Expertise (SME) in data center operations and bridges commercial strategy with operational execution. It drives new business acquisition through technical pre-sales leadership, oversees day-to-day service delivery for customer environments, and leads the implementation of data center service offerings.

As the organization’s SME on data center operations, resiliency, and compliance, the role ensures that services are scalable, commercially viable, and aligned with customer requirements.

1. Business Acquisition & Pre-Sales Leadership

• Act as the technical authority during sales pursuits for data center operators, colocation providers, and enterprise facilities.
• Partner with Sales to shape winning service propositions and managed services models.
• Lead technical discovery workshops, site assessments, and operational maturity reviews for prospective customers.
• Define service scope, operating models, staffing structures, and tooling requirements.
• Develop Statements of Work (SOW), service catalogs, and pricing inputs.
• Present service capabilities, operating frameworks, and transformation roadmaps to customer stakeholders.
• Assess risks, dependencies, and transition strategies for new contracts.<