CFIT Technical Specialist - AL-FRC251121 009/01
MiddleSingapore, Singapore, SingaporeSalary undisclosed
Job Description
Job Description: CFIT Technical Specialist
Location: Singapore
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions
Role Purpose
- The CFIT Technical Specialist plays a key role in supporting customers who adopt DHL’s Electronic Shipping Solutions.
- This role provides hands-on technical guidance, troubleshooting, and end-to-end support—both onsite and remotely.
- You will act as a primary helpdesk and technical escalation point for customer-facing IT matters, ensuring smooth implementation, configuration, and ongoing use of DHL’s eShipping solutions.
Main Responsibilities
Customer Support & Helpdesk
- Provide first-line and advanced technical support for DHL Electronic Shipping Solutions via phone, email, remote tools, and onsite visits.
- Troubleshoot customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.
- Act as an escalation point for complex technical issues from the Customer Facing IT Helpdesk.
- Work closely with customers and internal teams to resolve technical concerns promptly and professionally.
Customer Onboarding & Implementation
- Guide customers through the setup and onboarding process for DHL eShipping tools and system integrations.
- Delive
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