IT Support Engineer - (WL-FRW240905 024/01)
MiddleSingapore, Singapore, SingaporeSalary undisclosed
Job Description
Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.
Roles & Responsibilities:
- System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
- Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
- Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
- Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
- Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.
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