Network Engineer L2 - (SS-FNW260529 002/05)

As a Network Engineer L2, you will be responsible for the following :-

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
• Perform real-time network monitoring and respond promptly to alerts and incidents.
• Troubleshoot and resolve Level 2 network issues within established SLA timelines.
• Escalate complex issues to relevant teams or vendors when required.
• Track, document, and maintain incident records through the ticketing system.
• Prepare incident reports and support post-incident reviews.
• Execute scheduled preventive maintenance activities on network and UPS infrastructure.
• Perform corrective maintenance to restore services and minimize downtime.
• Coordinate with vendors and internal stakeholders during maintenance activities.
• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
• Provide support for network configuration, implementation, and optimization activities.
• Execute approved network changes in accordance with change management procedures.
• Validate and document configuration changes to ensure compliance and operational stability.
• Assist in network upgrades, migrations, and deployment projects.
• Prepare and submit monthly SLA performance reports.
• Generate monthly network performance and availability reports.