Network Firewall Engineer L2 (AL-FNC250528 005/01)

This role is essential for managing and supporting the firewall and broader network infrastructure within public healthcare environments. The Level 2 Network Engineer will work collaboratively with Level 1 and other Level 2/3 teams to ensure secure, stable, and efficient network operations across multiple locations.

Key Responsibilities:

• Provide Level 2 support for firewall and intrusion prevention systems (IPS)—handling setup, rule management, monitoring, and troubleshooting.
• Collaborate with cross-functional teams to support network and security devices deployed across multiple healthcare campuses.
• Maintain and optimize firewall configurations and policies in alignment with security standards.
• Respond to security incidents in coordination with the security operations team, including root cause analysis and remediation.
• Support core network infrastructure, including routers, switches, and wireless controllers.
• Participate in change management processes and assist with root cause analysis for network or security-related problems.
• Ensure SLAs are met and contribute to regular performance and incident reporting using ITSM/ITOM tools.
• Contribute to capacity planning and system optimization efforts for both firewall and network components.
• Maintain clear and upda