Rapid Deployment Operations Engineer WL-FRC2604015 003/01

Summary

The Rapid Deployment Operations Engineer will be part of the Rapid Deployment Operations Team, working closely with the Service Delivery, Support, and project teams. He/she will be involved in collaborating with stakeholders to serve, observe, own, and resolve technical issues, reducing fiction with production deployments and provide technical back-up when technical incidents arise.

Responsibilities

• Assist the Xcellink Service Delivery Team in ensuring that the service delivery standards are in accordance with Service Level Agreements between Xcellink and Customer.
• Provide regular feedback to Xcellink Service Delivery Team regarding any HR/Ops matters pertaining to the delivery commitments of Xcellink services
• Resolution of any operational issues that are highlighted by the Customer/Xcellink Service Delivery Manager.
• Execution of service recovery plans as and when necessary.
• May assist to conduct interview sessions and to determine the suitability of candidates for the fulfillment of various project requirements.
• May assist Xcellink Operations Lead in the management of project teams for the execution
• Coordinate with Xcellink Service Delivery Manager/ Customer Team Lead/ Ops Manager on the resolution of any breaches of Service Level Agreements by the Support Team.
• Attend monthly and quarterly Operations meetings/reviews between Xcellink Service Delivery