Managed Service Delivery Manager

We are seeking a Managed Service Delivery Manager to lead and scale our cloud and infrastructure managed services operations. Reporting to the Business Unit Owner, this role is responsible for service delivery excellence, operational management, and client engagement across enterprise and public sector accounts.

The ideal candidate has a strong background in cloud or infrastructure operations, who is also comfortable managing client relationships and supporting account growth. You will play a key role in ensuring high-quality service delivery while identifying opportunities to expand services within existing accounts.

This role offers strong exposure to enterprise and Singapore government projects, with opportunities to contribute to the growth and direction of a fast-expanding cloud services practice.

Key Responsibilities

Client & Account Management

• Act as the primary point of contact for assigned accounts, building strong relationships with client stakeholders across IT and operations teams.
• Understand client environments and proactively identify opportunities for service improvements, optimisation, and expansion.
• Support account growth by collaborating with the Business Unit Owner on upselling and cross-selling services offerings.
• Participate in client