Customer Experience & Partner Operations Specialist
Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring a high level of professionalism, empathy, and structure to your work? If so, we’d love to meet you!
Get to know us
YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700,000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.
Our goal is to be the definitive services company – the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than €100m for our 5,000+ professionals, possess an NPS of 70+, collected over 100,000 customer reviews, and are one of the international leaders in our space — all supported by top-tier European investors.
And we’re just getting started.
Why You Should Join
- Impact: Be on the front line of our customer journey, solving problems and delivering a world-class support experience.
- Collaborative Environment: Join a highly motivated, close-knit team wh
