Senior Director, Client Partner

Zaelab is a digital consultancy focused on helping B2B organizations transform the way they sell, serve, and operate. We partner with complex manufacturers, distributors, and enterprise brands to solve meaningful business challenges through commerce, CPQ, CRM, and digital transformation.

We work across technologies including ServiceNow, commercetools, SAP, BigCommerce, and other leading platforms. We’re a distributed, fast-moving team that values ownership, collaboration, and people who are comfortable turning complexity into action.

About the Role

We’re looking for a Senior Director, Client Partner to own and grow a portfolio of strategic enterprise clients representing approximately $15–20M in annual revenue.

This is a senior commercial and client leadership role with end-to-end accountability for the health and growth of the portfolio. You’ll own client relationships, revenue and margin performance, forecasting, renewals, and account growth while identifying new opportunities across existing relationships.

You’ll also build and lead the team supporting the portfolio, developing Client Partners and other account leaders while establishing scalable account management practices as Zaelab continues to grow.

This is not a purely executive or oversight role. We’re looking for someone who enjoys being close to the work — building account plans, shaping opportunities, developing SOWs, navigat