Senior HR Operations Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

1. HR Operations & Administration:

• Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.
• Prepare employment contracts, HR letters, and official correspondence.
• Maintain and update employee records in HR systems and personnel files.
• Ensure timely and accurate data entry in HRIS and document management systems.
• Experience in payroll, compensations, social security, taxes is a plus.

2. Employee Support & Services:

• Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.
• Support the resolution of employee concerns by providing timely and accurate information.
• Facilitate employee onboarding and ensure smooth integration into the organization.
• Coordinate exit procedures inc