Business Development Representative (SMB Account Growth Focus)

The Business Development Representative (SMB Account Growth Focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.

Working closely with Account Managers and Sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.

Responsibilities:

SMB Account Management & Growth

• Own and manage a portfolio of SMB accounts, focusing on Account growth, Customer retention, Upsell and cross-sell opportunities
• Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements
• Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions
• Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts

Sales Development & New Business Generation

• Identify and pursue new business opportunities within the SMB segment through outbound prospecting and