Director - Digital Solutions Delivery
The Director, Digital Solutions Delivery leads the end-to-end planning, mobilization, execution, governance, and successful handover of the organization’s digital-solutions portfolio. The role is accountable for delivering complex client engagements on time, within budget, to agreed quality standards, and in line with contractual SLAs.
The portfolio covers four core pillars: Digital Process & Automation, Experience Management, Application Modernization, and Immersive & Next-Generation Experiences. This includes intelligent process automation; finance, HR, customer-service, supply-chain, compliance, and IT-operations solutions; employee and partner digital experiences; mobile-first platforms; legacy modernization; cloud-native and microservices transformation; API integration; XR; innovation labs; and drone-enabled solutions.
Responsibilities:
Portfolio and Delivery Strategy
- Define and execute the Digital Solutions Delivery strategy, operating model, delivery governance, and annual business plan in alignment with the Professional Services Organization and Digital Solutions strategy.
- Own the end-to-end digital delivery pipeline, from solution handover and contract review through mobilization, implementation, acceptance, transition to operations, and project closure.
- Establish a portfolio prioritization approach based on strategic importance, revenue and margin contribution, customer value, delivery risk, resource av
