Sales Operations & Excellence Lead
The Sales Operations & Excellence Lead is a key member of ZainTech's Sales Operations and Excellence function, responsible for the planning, forecasting, pipeline governance, CRM effectiveness, and analytical insight required to drive predictable and profitable growth across the regional, multi-country sales organization. The role partners closely with country leadership and sits at the intersection of sales, strategy, systems, finance, and execution, translating business requirements into a consistent operating rhythm, trusted reporting, and practical Salesforce solutions.
The successful candidate will not only identify gaps, but will design the process, establish the rule, embed it into the system where appropriate, measure adoption, and work with senior commercial stakeholders across countries to sustain the change.
Responsibilities:
Forecasting & Forecast Governance
- Own the regional forecast process and cadence (weekly forecast calls, monthly and quarterly roll-ups) across all countries
- Consolidate country forecasts into a single regional view; challenge assumptions and govern commit, best-case, and pipeline categories
- Measure and improve forecast accuracy by country, segment, and account manager, and explain variances to leadership
- Partner with Finance to align bookings, revenue, and gross-profit forecasts with budgets and targets
Pipeline Management
- Define and govern pip
