SOC Analyst - Tier 1 (Managed SOC)

The SOC Analyst - Tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s Managed Security Operations Center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements. 

Responsibilities:

Security Monitoring & Event Analysis 

• Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations. 
• Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, Endpoint Detection & Response (EDR) tools, Firewalls, Email security gateways, Web security solutions and Cloud security platforms 
• Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive. 
• Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact. 
• Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation. 

Incident Triage & Escalation 

• Perform first-level analysis and triage of sec