SOC Analyst - Tier 3 (Managed SOC)

The SOC Analyst - Tier 3 is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and local regulations.

Responsibilities:

SOC Operations Management 

• Lead daily SOC operations across all monitoring and response activities. 
• Ensure continuous 24x7 monitoring coverage and effective shift management. 
• Oversee incident handling, escalation, and investigation activities. 
• Ensure adherence to customer SLAs and operational procedures. 
• Monitor SOC performance and service quality metrics. 

Incident Management & Escalation 

• Act as the primary escalation point for high-severity security incidents. 
• Coordinate incident response activities across technical teams and stakeholders. 
• Support containment, investigation, eradication, and recovery efforts. 
• Review incident reports and ensure quality of investigation outputs. 
• Participate in major incident and crisis management activities. 

Team Leadership & Development 

• Lead, mentor, and