Founding Payment Manager
At Zeely, we're building an AI Marketing Intelligence Platform that covers the full performance marketing cycle — create → launch → scale — and we've already grown to 2M+ users.
Simply put: we've made the best AI solutions and marketing tools available to small and medium businesses — tools that used to be reserved for big brands with expensive marketing teams.
The next big step: a B2B solution for large marketing teams and enterprise clients — workflows, creative analytics, and full control over campaigns across the whole team.
For companies where performance marketing already runs at scale and needs more efficiency and automation.
A few numbers that speak for themselves:
4 years on the market — a stable, profitable company backed by international investors;
6× growth over the past year;
2,000,000+ businesses already use Zeely;
#1 in its category in the US market;
200+ specialists on the team;
Markets: US + worldwide.
We are looking for a proactive, business-oriented Payment Operations Specialist who will take ownership of our payment infrastructure and billing operations. In this role, you will be responsible for monitoring and optimizing payment performance, improving acceptance rates, managing relationships with payment providers, and ensuring smooth billing operations.
Your Key Responsibilities:
Payments Infrastructure Management
Ensure the stable operation of the payment infrastructure and maintain high payment processing quality
Work with the payment orchestration platform and support its effective configuration
Manage the implementation of new payment methods, providers, and payment configurations
Payment Provider Management
Build and maintain effective relationships with payment providers, acquiring banks, and other vendors
Coordinate the resolution of operational issues, incidents, and payment processing problems
Drive and support initiatives aimed at improving payment performance
Monitor provider performance and evaluate their effectiveness
Payments Performance Optimization
Analyze acceptance rates and key payment decline reasons
Identify opportunities to improve payment conversion and implement optimization initiatives
Analyze retry logic performance and optimize payment recovery strategies
Monitor key payment metrics and ensure their ongoing stability
Billing & Recurring Payments
Administer and maintain the billing system
Ensure the smooth operation of recurring payments, subscriptions, and billing flows
Analyze the impact of billing changes on payment performance and customer experience
Data-Driven Decision Making
Analyze payment data and provide actionable recommendations to improve payment processes
Prepare regular reports on core payment KPIs
Collaborate closely with Product, Finance, Risk, and Engineering teams to deliver payment-related initiatives
What we’re looking for:
3+ years of experience in Payment Operations, Payments Management, or Billing Operations
Strong understanding of the online payment lifecycle, card processing, and billing systems
Hands-on experience working with payment orchestration platforms (experience of working with Solidgate is an asset)
Experience configuring payment routing and a solid understanding of payment routing strategies
Experience working directly with payment providers and resolving operational payment issues
Experience optimizing payment conversion and improving acceptance rates
Hands-on experience with recurring payments and subscription-based business models
Good understanding of key payment metrics (including acceptance rate, decline rate, and retry logic)
Strong analytical mindset with the ability to make data-driven decisions
Proficiency in Excel; SQL knowledge is considered a plus
High level of ownership, proactivity, and excellent communication skills
Nice to Have
Experience with data visualization tools (Tableau, PowerBI)
Experience in SaaS or subscription-based products
Understanding of Fraud Prevention and Risk Management processes
Why it’s exciting to work with us:
Work with cutting-edge technologies and contribute to building AI-powered tools
Join a strong A-level team that motivates you to grow and achieve more
Remote-first approach: work from anywhere, with the option to visit our offices in Warsaw and Kyiv
Paid day offs and sick leaves — we care about your work-life balance
Regular performance reviews to ensure your growth is transparent and rewarded
Financial support — consultations for private entrepreneurs from our dedicated finance team
Recruitment process: Intro call > Hiring Team Interview > Final Interview > Reference Check > Offer
If you're excited about optimizing payment operations and building scalable payment solutions, we'd love to hear from you. Apply now and become part of our team!
