IT Support Specialist (L1)

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining high-quality services consistently.

We are looking for an IT Support Specialist (L1) to serve as the first point of contact for employees experiencing technical issues. You will help users resolve everyday IT problems, maintain workplace equipment, and ensure that support requests are handled efficiently.

This role is ideal for a service-oriented IT professional who enjoys troubleshooting, helping users, and developing their technical skills within an international team.

Responsibilities and Duties

· Perform remote troubleshooting through diagnostic techniques and pertinent questions;

· Determine the best solution based on the issue and details provided by employees;

· Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;

· Working closely with the team of system administrators to solve technical problems;

· Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks