Merchant Support Analyst Bilingual-Spanish
About the company
ZeroRisk specializes in providing comprehensive cybersecurity solutions designed to help businesses achieve and maintain Payment Card Industry Data Security Standard (PCI DSS) compliance. With a deep understanding of industry security requirements and best practices, we empower organizations to secure their payment card transactions and protect sensitive customer data from cyber threats.
About the role
As a Merchant Support Analyst at ZeroRisk, you will play a crucial role in supporting our client’s merchants by providing technical expertise, operational assistance, and strategic guidance. You will be responsible for reducing risk within merchant payment processes, resolving merchant inquiries and issues promptly, and optimizing merchant satisfaction. The ideal candidate will possess excellent analytical skills, a strong commitment to delivering exceptional service, and a desire to contribute to the growth and success of our thriving company.
What you'll do
Handle inbound and outbound customer calls in a professional and courteous manner in both Spanish and English.
Collaborate effectively with team members and other departments to resolve customer issues and escalate complex cases as necessary.
