Solution Architect

The role

The Solution Architect is a client-facing consultant in Technical Services who turns complex client goals into secure, scalable solutions on Zeta's platforms. You lead discovery, design, estimation, build, and optimisation, balancing business outcomes, delivery effort, technical risk, and long-term maintainability.

You work across marketing automation, loyalty, data, and integrations, supporting work that ranges from targeted enhancements to complex enterprise programmes. You remain hands-on throughout the delivery lifecycle, leveraging AI and automation where appropriate to improve efficiency, quality, and time to value. You contribute to pre-sales scoping and collaborate closely with delivery, product, and technical colleagues. 

What you'll do

• Lead client scoping sessions and workshops on their business and technical challenges, uncover the use cases that drive the design, and take it through to requirements and sign-off.

• Scope and estimate the work, design the most efficient solution to meet the client's goals on our platform, and advise on the fastest path to value.

• Own the end-to-end solution design for assigned clients across marketing automation, people-based and email marketing, loyalty, and ma