Compliance Operations Manager
- Help shape fair and meaningful customer outcomes at Zip, taking ownership of complex external disputes and driving improvements that make a real difference.
- Bring your experience in financial services, compliance or dispute resolution, with knowledge of AFCA or similar external dispute resolution frameworks.
- Permanent, Sydney based individual contributor role, collaborating with teams across Risk and Compliance, Customer Service, Credit, Fraud and Product.
Write your story with a career at Zip
Join Zip's Risk and Compliance team, helping our businesses deliver fair customer outcomes while meeting our regulatory and compliance obligations. We're a collaborative team that brings together risk expertise, sound judgement and a Customer First mindset to help the business navigate complex challenges and continuously improve how we work.
As our Compliance Operations Manager, you'll play an important role in managing external disputes and privacy requests, ensuring customers receive fair, timely and well considered outcomes.
Working with external dispute resolution bodies including the Australian Financial Complaints Authority (AFCA) and you'll manage complex matters, build effective stakeholder relationships and help strengthen Zip's approach to dispute resolution.
