Compliance Operations Manager
- Help deliver fair customer outcomes at Zip, taking ownership of Privacy requests, supporting complex external disputes and improving the way we work.
- Bring your experience in compliance, privacy, financial services or dispute resolution, with exposure to AFCA or similar external dispute resolution frameworks.
- Permanent, Sydney based individual contributor role, collaborating with teams across Risk and Compliance, Customer Service, Credit, Fraud and Product.
Write your story with a career at Zip
Join Zip's Risk and Compliance team, helping our businesses deliver fair customer outcomes while meeting our regulatory and compliance obligations. We're a collaborative team that brings together risk expertise, sound judgement and a Customer First mindset to help the business navigate complex challenges and continuously improve how we work.
As our Compliance Operations Manager, you'll play an important role in managing Privacy requests across Australia and New Zealand, ensuring customers receive accurate, timely and well considered responses in line with our regulatory obligations.
You'll also support Zip's External Dispute Resolution (EDR) process, working with bodies including the Australian Financial Complaints Authority (AFCA) and Financial Services Complaints Ltd (FSCL) in New Zealand to investigate and resol
