CRM Lead

• Shape the future of customer engagement at Zip, turning customer insights into personalised experiences that drive meaningful growth across Australia and New Zealand.
• Bring your deep CRM expertise, strategic thinking and passion for experimentation to influence customer engagement, product adoption and commercial outcomes.
• Permanent opportunity based in Sydney or Melbourne, collaborating with talented teams across Marketing, Product, Data and Commercial.

Write your story with a career at Zip

Our ANZ Marketing team connects millions of customers and merchant partners with the value of Zip's products. Through creativity, customer insights and meaningful engagement, we bring our products to life, build lasting relationships and create experiences that help our customers get more from Zip.

Within Marketing, our CRM team plays a critical role in how we engage existing and future customers, delivering relevant, personalised communications that encourage product adoption, deepen engagement and support positive repayment behaviours.

As CRM Lead  you'll have the opportunity to shape the future of customer engagement at Zip, owning the CRM strategy and driving initiatives that deliver meaningful customer and commercial outcomes.

Reporting to the Director of Growth ANZ, y