Patient Care Coordinator (Lead Conversion)
Our client is a boutique medical practice based in Newport Beach, California, with over 25 years of experience in aesthetic, regenerative, sexual wellness, and hormone medicine. The practice is known for providing personalized, high-quality care to discerning patients throughout Southern California.
The team is looking for a Patient Care Coordinator who combines consultative sales skills with exceptional communication and patient service. This person will be the first point of contact for prospective patients, responsible for responding to inquiries quickly, building trust, explaining services and pricing, and converting qualified leads into booked consultations.
This is a senior, relationship-driven sales role rather than a traditional call center or appointment-setting position. The ideal candidate is polished, persuasive without being pushy, comfortable discussing premium services, and highly organized in managing leads from initial contact through booking and follow-up.
Key Responsibilities
- Respond to new patient inquiries during scheduled working hours through phone, text, email, web forms, and social media messages.
- Manage all incoming leads through GoHighLevel (GHL), maintaining timely and consistent communication across channels.
- Lead consultative sales conversations to understand patients' goals, concerns, timelines, and budgets.
- Explain aesthetic, regenerative, sexual wellness, and hormone trea
