Learner Service Specialist, Part-time Contract

About Ziplines

Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.

The Role

At Ziplines Education, our learners are at the heart of everything we do. As a Learner Service Specialist, you’ll own the learner service queue during our morning shift, responding to overnight and incoming requests related to course access, progress tracking, certificates, course navigation, and other day-to-day needs.

You’ll resolve straightforward requests quickly, accurately, and warmly while using sound judgment to recognize when a learner needs additional support or when a request falls outside the standard playbook. When escalation is needed, you’ll provide clear context and help ensure the transition feels seamless to the learner.

This is an ongoing, part-time contra