Principal Product Manager, Agentic Platform Experience
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Principal Product Manager, Agentic Platform Experience to join our team. This is a San Jose (Hybrid or Remote) role, reporting to the SVP, Strategic Development in the Platform Experience department. In this role, you will define and lead the strategy for agentic experiences across Zscaler’s platform, including AI-powered assistants, intelligent UI experiences, extensible skills, and the experience frameworks that connect them across our product portfolio. This is a hands-on product leadership role for a builder—someone who can move from concept to prototype to shipped capability, partner deeply with engineering and design, and shape how agentic experiences are designed, governed, and scaled in an enterprise security platform.
What you’ll do (Role Expectations)
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Define and lead the product strategy for Agentic Platform Experience, including AI assistants, intelligent UI rendering, native agent experiences, skills and extensibility, multi-channel delivery, and trust and safety
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Own the end-to-end product lifecycle for agentic workflows, from early concept development and prototyping through PRDs, UX definition, launch, adoption, and post-launch optimization
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Prototype agent workflows, tool integrations, MCP servers, and UI concepts ahead of engineering execution, using working prototypes and demos to validate direction, reduce ambiguity, and accelerate delivery
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Partner closely with engineering, UX, architecture, security, and cross-functional product teams to define platform architecture, tool schemas, approval flows, API contracts, and scalable integration models across multiple Zscaler product lines
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Collaborate with platform and engineering leaders on the infrastructure, observability, governance, and operating model required to support secure, scalable, and cost-effective agentic experiences
Who You Are (Success Profile)
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Thriving in ambiguity, with a proven ability to confidently navigate undefined paths and transform dynamic uncertainty into meaningful product solutions.
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Operating with an owner mindset, driving action with deep integrity, and displaying the dynamic range to transition seamlessly between high-level strategy and hands-on execution.
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Approaching complex challenges with a problem-solver mindset, running toward difficult tasks with a laser focus on delivering maximum impact.
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Fostering high-trust collaboration by prioritizing the team's goals, embracing healthy challenge, and exchanging respectful, direct feedback.
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Embodying a growth mindset, showing an obsession with continuous learning, and actively seeking feedback to continuously improve as a teammate and partner.
What We’re Looking for (Minimum Qualifications)
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Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
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Technical intuition with comfort reading and prototyping with code (e.g., Python, TypeScript/JavaScript), working with REST APIs/OpenAPI, and collaborating deeply on multi-tenant SaaS architecture and implementation tradeoffs
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Hands-on experience with LLM orchestration, prompt design, agentic frameworks and protocols (such as MCP), tool calling, context management, and building observability and access control into AI-powered systems
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Strong creative intuition and product taste to rapidly prototype solutions, evaluate model outputs, design structured outputs, and shape elegant user experiences that successfully abstract away underlying AI complexity
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Demonstrated ability to define precise problem sets and success metrics from first principles, manage cross-functional execution, and bring complex products to market swiftly without relying on rigid coordination or heavyweight PRDs
What Will Make You Stand Out (Preferred Qualifications)
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Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
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Track record of designing and scaling production-grade enterprise AI applications with a focus on multi-agent orchestration frameworks and generative UI patterns
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Experience in cybersecurity, zero trust, network security, or other enterprise security platforms combined with hands-on experience building with frameworks like LangGraph, Mastra, CrewAI, Vercel AI SDK, or Pydantic AI
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Deep understanding of security and trust considerations for enterprise AI systems, including prompt injection risk, delegated authority, sandboxing, PII handling, and safe execution patterns
#LI-Hybrid
#LI-CM3
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
