Manager, Customer Solution Engineering

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects. 

What You’ll Do & Achieve

• Sales Partnership
• Partner directly with a Regional Vice President of Sales, and act as their technical counterpart 
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
• Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer bas
• Strategic Customer Engagement 
• Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
• Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
• Retention
• Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy

• Lead and grow a high-performing Customer Solution Engineering team
• Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
• Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
• Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development 

• Cross functional collaboration 
• Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships

Your Experience - Skills & Background

• Proven experience managing a large, diversified customer portfolio
• Compelling leader who can effectively develop trust to supportively coach and drive team motivation
• Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
• Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
• Solid understanding of SaaS software and recurring revenue business models
• Experience in billing, revenue recognition and the order to cash (OTC) space 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom w