Billing Clerk

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems.

JOB RESPONSIBILITIES:
• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• Aggressively pursue collection of past due amounts
• Negotiate payment plans according to company guidelines
• Other duties, as assigned.

JOB REQUIREMENTS:
• High school diploma or GED. College degree preferred
• Minimum 1 years’ experience in customer portals/billing
• Experience with oil & gas billing
• Handle confidential information in a discreet, professional manner
• High level of accuracy and sense of urgency
• Communicate effectively
• Strong attention to detail
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
• Strong background in MS Office and Reporting Queries
• Focused on maintaining the highest level of customer service