Bronx BSC - Cannabis Business Services Account Manager

The Cannabis Business Services Account Manager for the NYC Business Solutions Bronx Center is responsible for contributing to the day-to-day operations of the Center as well as helping the Center to deliver high-quality services to help small businesses start, operate, and expand. Specifically, the Cannabis Business Services Account Manager manages the administrative and support services that are the core of the Center’s daily operation. This work includes assessing the potential of entrepreneurs to start their Cannabis business, answering questions regarding licenses and permits, and pre-screening clients for the NYC Business Solutions set of services.

A Cannabis Services Account Manager is responsible for the following:

• Greeting incoming clients and calls, providing information on the set of NYC Business Solutions services, and answering questions from entrepreneurs and other visitors.
  • Collaborating with a team to deliver the NYC Business Solutions set of services, which is designed to help start-up entrepreneurs start, operate, and expand their businesses in New York City.
  • Reviewing and writing business plans.
• Conduct outreach to identify customers interested in opening a cannabis business.
• Connect customers to business services as outlined below but not limited to:
  • Business planning, including review of business plans and technical assistance in developing marketing strategies and financial projections.
  • Plan Business Education workshops and seminars on topics relevant to business development
  • Referrals to coaching and other partner and SBS services.
  • Registering and/or certifying their business
  • Eligibility recommendation for cannabis licensing
  • Applying for appropriate cannabis license and/or permits
  • Accessing Financing and Legal Assistance.
• Provide information and technical assistance for NYC and NYS regulations and cannabis licensing programs as they become available.
• Enter data for Customers served into SBS CRM – Dynamics
• All services should be entered in Dynamics with Cannabis program designation as instructed by SBS.
• Conduct regular follow-ups with customers to improve the quality of center service delivery and customer satisfaction.
• Other tasks and duties that support the Center and entrepreneurs, as assigned.

A baccalaureate degree from an accredited college and two years of professional experience in the areas described above.

Preferred knowledge, skills and abilities:

• Solid work ethic and high level of professional integrity
• Excellent customer services skills
• Highly organized and detail-oriented
• Experience in providing technical assistance in developing marketing strategies and financial projections.
• knowledge of City and State license and permits.
• Knowledge of registering a businesses
• Understanding of financial landscape for small businesses in NYC
• Able to multi-task and work effectively under pressure in both team setting and individually
• Strong interpersonal and relationship management skills
• Able to work both individually and in a team environment.
• Excellent written and oral presentation skills
• Commitment to innovative initiatives in business services and workforce development
• Strong computer skills, including MS Office and database management and reporting, is a must; Previous CRM or any sales tracking system experience is strongly preferred.
• Bilingual Spanish is a plus.

Required Skills and Experience:
• At least 2+ year of relevant work experience
• Experience in face-to-face sales and/or customer service experience
• Experience working with small businesses, community-based organizations, community groups and/or government programs a plus
• Willing to work in the Bronx

About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].