Business Analyst

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers across IT Consulting and Implementation services, Database Operation, Administration and Optimization, IT Managed Services, and Cloud Governance & Security. We specialize in Digital Transformation, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, and the design and implementation of Private, Public, and Hybrid Cloud solutions, including Multi-Cloud Integration.

The role
We are looking for an experienced Senior Business Analyst to join our team and support one of our largest clients. You will act as a key liaison between Business and IT teams, owning the journey of business initiatives from demand intake to delivery: understanding needs, analysing requirements, coordinating stakeholders and making sure everyone shares a common view of objectives, priorities, timelines, risks and expected outcomes.

This is a role for someone who enjoys sitting at the intersection of business and IT, bringing structure to new demands, and keeping initiatives on track from idea to go-live.

What you’ll do

• Analyse business requirements, processes and user needs, and translate them into clear, structured functional specifications.
• Review and validate requirements documentation, ensuring completeness, consistency and accuracy.
• Act as the primary point of contact for new demands assigned to the Domain, coordinating all relevant stakeholders and contributing teams.
• Consolidate and validate effort estimations for new initiatives, and prepare the information needed for prioritisation, decision-making and approvals.
• Maintain demand registers and tracking records, keeping them accurate and up to date.
• Collaborate with Project Managers, Business Owners and delivery teams throughout the lifecycle of initiatives.
• Monitor progress, milestones, dependencies, risks and issues; provide regular status reporting and escalate potential delays or constraints when required.
• Support business validation and User Acceptance Testing (UAT).
• Support the investigation and resolution of operational issues impacting the Domain, including impact assessments and follow-up actions.
• Identify gaps, risks and opportunities for process improvement, and document lessons learned.
• Promote adherence to established processes, standards and controls, and support management reporting.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, Economics, Engineering or a related field.

• 6+ years of professional experience in Business Analysis, Functional Analysis, Demand Management, Project Coordination or related roles.
• Proven experience in requirements gathering, analysis and documentation.
• Good understanding of project and delivery lifecycles.
• Experience working with business and cross-functional teams.
• Familiarity with estimation, planning, budgeting and governance processes.
• Experience monitoring activities, risks, dependencies and delivery progress.
• Excellent command of both Greek and English, written and spoken.
• Excellent communication, presentation and facilitation skills.

Nice to have

• Experience in banking, financial services or other regulated industries.
• Familiarity with Agile, Waterfall or hybrid delivery methodologies.
• Experience supporting medium to large business initiatives and enterprise-wide programmes involving multiple stakeholders and teams.
• Knowledge of service management and operational support practices.

Soft skills we look for

• Strong analytical and problem-solving mindset.
• Strong organisational and coordination capabilities, and the ability to manage multiple priorities and competing deadlines.
• Attention to detail and commitment to quality.
• Team player who thrives in cross-functional, fast-paced environments.
• Strong planning, monitoring and follow-up skills.
• High level of professionalism, integrity and responsibility.

Benefits

• Competitive salary package, based on your experience.

• Private Health Insurance.
• Continuous Training & Development opportunities.
• Meal vouchers / Subsidized meals.
• The opportunity to work on critical, high-impact projects alongside experienced professionals.

Candidates should be:

• Authorized to work in the EU.
• Proficient in Greek.
• Willing to work on-site at our client’s location in [Athens].

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification. We are committed to ensuring that our applicants and employees are respected, treated fairly and with dignity.