Business Systems Quality Assurance Manager

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Administrative Services

Maine Revenue Services

Opening Date: October 28, 2026

Closing Date: November 12, 2026

Grade/ Admin Unit: 28/Supervisory

Job Class Code: 0386

Salary: $66,560.00 - $94,515.20 Annually

Position Number: 016303827

Location: Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

This is professional services work of a managerial nature that directs and oversees activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services’ Systems Operations Division. The primary responsibilities of this position will be to provide managerial oversight to a team of configuration members as well as complete required system configuration when necessary. The position will work collaboratively with and facilitate timely communication with configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to discuss problems, correct plans, and implement organizational solutions.

Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

REPRESENTATIVE TASKS:

• Oversees and manages the work of a team of configuration members, including providing training and completing performance management functions.
• Oversees the development and integration of performance measures into MRS business processes, and tests system improvements in order to administer and monitor system changes.
• Maintains quality control standards, business definitions, procedures, controls, operational needs, and resource priorities in order to maintain system operational requirements.
• Collaborates with MRS Production Support management in the development of business plans, quality controls, and complex documents in order to ensure proper delivery of program services and product deliverables.
• Oversees the configuration team’s analysis, development, and testing of MRS systems. Ensures the validation of systems and application changes in order to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
• Collaborates with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.
  

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: (These are required to successfully perform the work assigned).

• Knowledge of principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, risk assessment, and risk mitigation principles and methods.
• Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
• Knowledge of computerized applications used in accounting systems.
• Knowledge of organizational procedures, workflow, and functions.
• Knowledge of staff training and development techniques.
• Ability to develop evaluation and monitoring systems.
• Ability to design, implement, and direct multiple projects.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to develop and instill a variety of best practices.
• Ability to establish and maintain effective working relationships.
• Ability to manage multiple complex, diverse, and concurrent activities.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to assess, identify, and respond to employee training needs.
• Ability to write technical reports and documents.
  

MINIMUM QUALIFICATIONS:

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position, please contact [email protected]

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.