Call Center - Licensed Insurance Agent
About Us: Sunshine Senior Services is a leading insurance agency founded in 2016 by Rob Anderson, along with twin brothers Jarrod and Jeremy Frost. Our founders, previously captive agents in a corporate insurance environment, launched the agency to provide a broader range of options. We offer Medicare Advantage and Supplement products, ACA Health Marketplace insurance, hospital indemnity, and life insurance products from all major carriers. Our corporate office is located in St. Louis, Missouri, and our new call center operates out of Florida, servicing clients of regional health centers nationwide.
** This role requires a valid insurance license only. Training will be provided for successful candidates.
A description of the job is as follows and will include but not be limited to the following:
- Handle inbound calls from potential and existing customers inquiring about insurance products.
- Provide accurate and detailed information on insurance plans, benefits, and coverage options, while staying in compliance, helping customers make informed decisions.
- Assess customer needs and requirements to recommend suitable insurance products.
- Process customer applications for insurance, ensuring compliance with company policies and regulatory requirements.
- Maintain customer records accurately in the CRM system, updating details, notes, and tasks daily.
- Achieve sales targets by effectively converting leads into clients through high-quality customer service and expert advice.
- Handle customer complaints and queries promptly, ensuring customer satisfaction and retention.
- Attend training to better skills and maintain knowledge of the various insurance plans and products.
Must possess a current license as an insurance agent.
Proven experience in insurance sales, with a strong understanding of insurance products, especially those targeted at senior demographics.
Excellent communication and interpersonal skills, capable of building rapport with senior customers and their families.
Ability to work in a fast-paced environment and manage multiple tasks efficiently and with accuracy.
This position offers a base salary initially, with additional commission and bonuses based on sales performance.
As published by recruitee · 31 questions · 3 written answers
Basics
Full name, Email, CV, Cover letter, Phone, Photo
Short answers (22)
- How did you learn about this position?
- What date are you available to start if offered a position with Sunshine Senior Services?
- What is your desired annual salary?
- Do you have any military experience?
- Are you willing and able to work overtime and if required?
- How many days were you late in the last 12 months?
- Do you have any friends or relatives that work for Sunshine Senior Services? (If so, who?)
- If selected, will you willfully take a drug test before or anytime during employment with Sunshine Senior Services?
- Who is your current employer (or most recent)?
- What is/was your job title with this employer?
- What is/was your supervisor's name and title?
- What is/was your reason for leaving?
- Your start and end dates with this employer? (month/year to month/year or "present.")
- Who was your previous employer? (The job you had before your current or most recent job.)
- What was your job title at this company?
- Your supervisor's name and title?
- Your reason for leaving?
- Your start and end date with this employer? (month/year to month/year)
- What were your specific duties with this employer?
- Personal reference number 1. (Full name and phone number)
- Personal reference number 2. (Full name and phone number)
- Personal reference number 3. (Full name and phone number)
Pick from a list (6)
- Do you have a valid Driver's License?
- Do you have a high school diploma or GED certificate?
- Are you legally eligible for employment in the United States?
- Are you willing to submit to a full background check?
- May we contact this employer?
- May we contact this employer?
Written answers (3)
- What type of sales and/or customer service experience do you have? Please be as specific as possible.
- Where do you see yourself in five years time?
- Please tell us why we should hire you. Also, please use this extra space to include any other relevant information that you feel we should know about your qualifications.