Call Center Representative
Call Center Representative (non-licensed)
Sunshine Senior Services is a leading insurance agency founded in 2016 by Rob Anderson, along with twin brothers Jarrod and Jeremy Frost. Our founders, previously captive agents in a corporate insurance environment, launched the agency to provide a broader range of options. We offer Medicare Advantage and Supplement products, ACA Health Marketplace insurance, hospital indemnity, and life insurance products from all major carriers. Our corporate office is located in St. Louis, Missouri, and our new call center operates out of Florida, servicing clients of regional health centers nationwide.
Job Description:
We are looking for an enthusiastic Call Center Representative to assist potential and existing customers with their insurance needs. This role involves handling inbound calls, providing detailed information about our products, and helping customers choose plans that best fit their individual needs.
Responsibilities:
- Handle inbound calls from potential and existing customers inquiring about insurance products.
- Provide accurate and detailed information on insurance plans, benefits, and coverage options, while ensuring compliance and helping customers make informed decisions.
- Assess customer needs and recommend suitable insurance products.
- Process customer applications for insurance in accordance with company policies and regulatory requirements.
- Maintain accurate customer records in the CRM system, updating details, notes, and tasks daily.
- Achieve sales targets by converting leads into clients through high-quality customer service and expert advice.
- Address customer complaints and queries promptly to ensure satisfaction and retention.
- Participate in training sessions to enhance skills and maintain up-to-date knowledge of insurance plans and products.
Additional Information:
- This role does NOT require a valid insurance license.
- Successful candidates will be offered the opportunity to earn their insurance license.
- Comprehensive training will be provided.
- High school diploma or equivalent; higher education or relevant certifications are a plus.
- Previous experience in customer service or sales; experience in insurance is beneficial but not required.
- Strong communication skills and the ability to manage multiple tasks effectively.
- Proficiency in CRM systems and computer skills.
- A positive, customer-oriented approach to service.
As published by recruitee · 31 questions · 3 written answers
Basics
Full name, Email, CV, Cover letter, Phone, Photo
Short answers (22)
- How did you learn about this position?
- What date are you available to start if offered a position with Sunshine Senior Services?
- What is your desired annual salary?
- Do you have any military experience?
- Are you willing and able to work overtime and if required?
- How many days were you late in the last 12 months?
- Do you have any friends or relatives that work for Sunshine Senior Services? (If so, who?)
- If selected, will you willfully take a drug test before or anytime during employment with Sunshine Senior Services?
- Who is your current employer (or most recent)?
- What is/was your job title with this employer?
- What is/was your supervisor's name and title?
- What is/was your reason for leaving?
- Your start and end dates with this employer? (month/year to month/year or "present.")
- Who was your previous employer? (The job you had before your current or most recent job.)
- What was your job title at this company?
- Your supervisor's name and title?
- Your reason for leaving?
- Your start and end date with this employer? (month/year to month/year)
- What were your specific duties with this employer?
- Personal reference number 1. (Full name and phone number)
- Personal reference number 2. (Full name and phone number)
- Personal reference number 3. (Full name and phone number)
Pick from a list (6)
- Do you have a valid Driver's License?
- Do you have a high school diploma or GED certificate?
- Are you legally eligible for employment in the United States?
- Are you willing to submit to a full background check?
- May we contact this employer?
- May we contact this employer?
Written answers (3)
- What type of sales and/or customer service experience do you have? Please be as specific as possible.
- Where do you see yourself in five years time?
- Please tell us why we should hire you. Also, please use this extra space to include any other relevant information that you feel we should know about your qualifications.