Central Scheduler
Dubuque, United States Full-time
Medical Associates is seeking a full-time Central Scheduler to support our multi-specialty Surgical teams.
This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties, and are known for always providing above and beyond patient/customer service.
Primary schedule: Monday - Friday between 8:00am and 5:00pm, working 40 hours per week. Option for hybrid once trained!
Location: East Campus
Benefits Package includes:
- Single or Family Health Insurance with discounted premium rates for wellness program participation.
- 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
- Flexible Paid Time Off Program (24 days off/year)
- Medical and Dependent Care Flex Spending Accounts
- Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
Essential Functions and Responsibilities:
- Schedule diagnostic testing and surgeries in an accurate and timely manner.
- Conduct pre-certification checks on all patients and forwarding appropriate forms for authorization to the Central Prior Authorization team.
- Communicate clearly with customers via telephone and in person and relay necessary messages to staff.
- Instructing the patient regarding the procedure and any preparation necessary.
- Follows up on all rescheduling patients that have no showed or cancelled their appointments.
- Complete all other assigned projects and duties.
Knowledge, Skills and Abilities:
Education: High school diploma or GED required.
Experience: From three months to one year of similar or related experience. Previous reception or surgical scheduling experience is a plus!
Education: High school diploma or GED required.
Experience: From three months to one year of similar or related experience. Previous reception or surgical scheduling experience is a plus!