Collector

Job Duties/Responsibilities:

• Manage an assigned portfolio of early-stage past due accounts, independently driving collection activity to meet delinquency targets with the lowest possible loss ratios and minimal risk.
• Handle collections across various micro-ticket accounts, adjusting approach to the lessee, contract structure, and account history.
• Negotiate payment arrangements and repayment plans, using sound judgment to assess customer ability to pay and the risk to Dext.
• Investigate and resolve payment, billing, and account issues, including payment reconciliation and disputed charges.
• Identify accounts showing signs of elevated risk and escalate them appropriately, providing clear documentation to support next steps such as late-stage collections, legal referral, or recovery.
• Respond to client inquiries with accurate account information, including payment history and contract terms.
• Maintain detailed and accurate records of client interactions, commitments, transactions, and resolutions in Dext customer service systems.
• Conduct all collection activity in line with applicable laws, regulations, and Dext policies.
• Collaborate with the Collections team and other departments to create a positive and consistent customer experience.

Required Skills/Experience:

• 2–3 years of collections experience
• Proven ability to negotiate payment arrangements and manage a collections portfolio independently
• Strong analytical and problem-solving skills
• Professional, customer-oriented approach, including during difficult conversations
• Ability to thrive in a fast-paced environment and adapt to new situations
• Proficiency in basic mathematics
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred:

• Equipment leasing or commercial finance collections experience
• Familiarity with lease contract structures and terminology
• Experience with lease/loan servicing systems