Customer Consultant with German and English – Hybrid

For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team.

🎯 Your Role

As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels.

Your main responsibilities will include:

• Handle customer inquiries via email, chat, and phone using the provided tools and systems
• Understand and resolve customer issues efficiently and professionally
• Demonstrate empathy, patience, and a customer-focused approach
• Make independent decisions while following established processes, policies, and regulations
• Handle all aspects of customer care in a courteous and professional manner
• Manage multiple tasks effectively in a fast-paced environment
• Adapt quickly to organizational changes and new processes

🧠 What We’re Looking For

• Fluent German and English – C1 level, both written and spoken.
• Excellent communication skills.
• Strong attention to detail.
• Analytical mindset with excellent problem-solving abilities.
• Customer-oriented and empathetic approach.
• Ability to work independently and make sound decisions.
• Confident, dynamic, and adaptable personality.

🎁 What We Offer

💰 Compensation & Benefits

• Competitive salary.
• Performance-based bonuses.
• Additional health insurance.
• Food vouchers
• Fully paid training and onboarding

🏢 Work Environment

• Hybrid work model: 1 week working from home / 1 week from the Sofia office
• Working hours: Monday-Friday, 10:00 – 19:00
• Professional and supportive working environment
• Opportunity to develop your skills within a globally recognized company

If you are a customer-focused professional with strong German and English skills and are looking for your next career opportunity in Sofia, we would be happy to hear from you!