data center tech

Profile: Data center Tech SME

Location : Cleveland, OH

Duration : 12 months +

Data Center Tech Skills

Technical skills

· Understanding server, storage, and network hardware (memory, cards, connections, disk drives, etc)

· Network concepts such as port teaming, IP addressing, DHCP vs static IPs, VLANs

· Understand cabling/connections such as fiber optic, patch panels and patch matrices, cable plants, cable polarity

· Physical skills such as racking hardware, cable management, rack and device cooling strategies & techniques, power and heat calculations, phase balancing, etc

Customer service skills

· Strong customer service focus (listen, understand and support customer needs)

· Excellent communication skills (written and verbal)

· Excellent skills for follow-up and issue closure

Specific skills acquired at CCF (better if they have them coming in)

· Expertise using Aperture/Vista and/or dcTrack software both as a user and to support our customers who use it to request work

· Expertise using PowerIQ (Intelligent Power strip management software) and configuring/deploying intelligent PDUs

· CCF Room, Rack, Device, Cabling, PDU, Circuit, etc naming standards

· CCF Cable management, color coding and rack layout strategies

· Finding and working in all the various computer rooms around the greater Cleveland area

· Interact effectively with Datacenter Engineers to plan and install power whips for new cabinet deployments and support DC Engineer projects that affect the various computer rooms

· Interact effectively with CCF hardware vendors, hardware owners, and ITD Network Services to support and assist with trouble-shooting hardware and connectivity issues and plan equipment installations and decommissions

· Understand, apply, and enforce CCF ITD Computer Room work rules, policies, and procedures as they relate to his own work and those people who he escorts

Personal skills

· Excellent time-management skills

· Excellent trouble-shooting skills

· Ability to define and execute an effective trouble-shooting plan

· Ability to collaborate on a team when working through a trouble-shooting plan

· Ability to visualize complex planned configurations

· Affinity for multi-tasking (managing multiple priorities simultaneously)

· Precision: The ability to do a given task exactly the same way over and over

· Confidence to work in a “dangerous” environment (i.e. making changes in cabinets where existing devices are serving thousands of users)

· Tenacity when working with unresponsive or uncooperative resources

· Excellent decision-making and judgment

· Quick learner, interested in learning new things and staying current with technology trends

· Whatever the opposite of a “cowboy” is. In other words, someone who is OK with following prescribed procedures and policies yet thoughtful enough to seek assistance if he sees a problem or a better way

· Reliable transportation and ability to move around the city to access the various sites

· Ability to work effectively unsupervised, often will be working alone in computer rooms with few, if any, other people.

· Personal schedule flexibility. Ability to work unusual hours when work must be done or supported off-shift, sometimes on short-notice

· On-call 24x7

· Physical ability to kneel and work in cramped/close conditions

· Ability to lift/carry up to 70lbs fragile electronic devices

· Ability to distinguish colors

For more information, Please contact

Shubham

973-295-4595