Director, Business Systems

• Enterprise Data Strategy and Architecture: Lead the development and evolution of enterprise data strategy, system architecture, data models, and technology roadmaps. Align business systems with organizational priorities and establish a connected, scalable infrastructure that supports long-term growth.
• CRM and Business Systems Management: Oversee CRM platforms and integrated business applications, ensuring reliability, security, interoperability, and high-quality data. Manage system configurations, integrations, workflows, and ongoing improvements to meet evolving organizational needs.
• Data Governance and Security: Establish and maintain standards for data quality, governance, documentation, access controls, privacy, security, and information retention. Implement practices that promote consistency, protect sensitive information, and support responsible data management.
• Reporting and Business Intelligence: Develop and maintain dashboards, reports, performance metrics, and analytical tools that help leadership and teams monitor organizational progress, evaluate outcomes, and make data-informed decisions.
• Cross-Functional Collaboration: Partner with internal departments and external vendors to identify system requirements, streamline business processes, resolve technical challenges, and maximize the value of technology investments.
• Technology Project Leadership: Lead business systems implementations, integrations, and improvement initiatives, overseeing project planning, vendor coordination, budgets, testing, deployment, and adoption.
• Training and User Support: Develop training resources, provide ongoing guidance, and support employees in using business systems effectively. Promote user adoption, consistent processes, and data quality across the organization.
• Continuous Improvement: Evaluate existing systems and workflows, identify opportunities for automation and operational efficiency, and implement practical solutions that strengthen collaboration, transparency, and organizational effectiveness.

Requirements

• Professional Experience: At least 5 years of progressive experience in data operations, CRM administration, business systems, analytics, or a related field, with demonstrated responsibility for improving systems and data environments.
• CRM and Systems Expertise: Hands-on experience administering and enhancing CRM platforms such as Salesforce, HubSpot, Virtuous, Microsoft Dynamics, Blackbaud, or comparable systems. Experience managing integrations, workflows, reporting, data quality, and technical documentation is essential.
• Technical Skills: Working knowledge of APIs, automation, data modeling, data imports and exports, querying, reporting tools, and business intelligence platforms. Ability to translate technical capabilities into practical solutions that meet organizational needs.
• Data Governance and Security: Experience developing and implementing standards for data governance, accuracy, access management, privacy, security, retention, and documentation.
• Project and Implementation Management: Proven ability to lead cross-functional technology projects and system implementations, including vendor management, budget oversight, testing, change management, and user adoption.
• Analytical and Problem-Solving Abilities: Strong analytical thinking, attention to detail, and the ability to identify system inefficiencies, evaluate technical options, and develop effective solutions.
• Communication and Stakeholder Management: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly, coordinate stakeholders, deliver training, and build productive relationships across teams.
• Education: A bachelor's degree or equivalent professional experience is preferred.
• Preferred Industry Experience: Experience working in nonprofit, healthcare, patient-focused, mission-driven, or decentralized organizations is an advantage.
• Leadership and Adaptability: A proactive, collaborative approach to systems leadership, with the ability to manage competing priorities, support organizational change, and continuously improve technology and data practices.

Benefits

• Competitive Compensation: Annual salary ranging from $90,000 to $95,000, depending on experience.
• Comprehensive Healthcare: Medical, dental, and vision insurance coverage.
• Retirement Benefits: Access to a 401(k) retirement plan with employer matching.
• Financial Protection: Life and disability insurance.
• Flexible Spending Options: Health savings accounts (HSA) and flexible spending accounts (FSA).
• Work-Life Balance: Paid time off, flexible scheduling, and fully remote work within the United States.
• Collaborative Environment: A supportive workplace that encourages employees to contribute to organizational decisions, planning, and continuous improvement.
• Professional Development: Opportunities to strengthen technical leadership, expand business systems expertise, and lead meaningful technology initiatives.
• Mission-Driven Impact: The opportunity to improve data quality, operational effectiveness, and organizational decision-making in support of patients and families affected by rare kidney diseases.
• Inclusive Workplace: A commitment to equal employment opportunities, accessibility, reasonable accommodations, and fair consideration of qualified applicants in accordance with applicable laws.
• Travel and Scheduling Considerations: The position may require regular travel and occasional evening or weekend participation to support organizational and patient needs.