Director – Service Management
Primary responsibility is to support the regional team by driving the managed services pursuits in the designated region/s by helping CSG win MS contracts and grow the regions managed services business. Oversee MS contracts and drive commercial contract management and MS business improvement. Provide effective internal leadership and working across our functions and regional teams to bring together and leverage our assets into winning MS solutions (combination of technical, services, commercial). Contributions will help position CSG at senior level with customers and partners as the right partner for them to succeed with in Managed Services.
Responsibility
Help the regional sales teams identify the right MS opportunities
Participate in MS sales qualification
Support the execution of the regional go to market plans
Manage and drive a standardized approach across CSG to solution, service design and commercials for MS sales pursuits (as per CSG’s MS engagement model)
Drive the MS sales pursuits, bringing together the technical, service and commercial solution, working with CSG functions including sales, presales, finance, PS and operations (as per CSG MS engagement model)
Oversee the MS contracts in the assigned region and help drive commercial & operational performance improvement
Work with Global operations and Global services to implement MS TOM & MS Engagement model effectively for the region
Implement MS commercial and service capability for assigned region
Support the building of MS onsite operational & contract P&L management capability
Support organizational development to create and replicate the required skills in the right areas to execute MS effectively
Input to MS business strategy and planning
Regular and reliable attendance is required.
This job requires domestic and/or international travel up to X%. (Delete row if not applicable.)
Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.
Experience
• 10+ years in the field of Managed Services & Outsourcing in the Communications industry
• Experience with having sold, built, delivered and run large BSS managed services / outsourcing contracts in the Communications industry
• Demonstrable experience around building support internally at all levels of the company
• Previous experience operating at senior level internally and with all stakeholders
• Experience from Telco, Cable, Media and other adjacent markets
Knowledge, Skills and Abilities
• Extensive market knowledge of communications and managed services
• Ability to work in matrix across functional groups to bring together key assets to develop winning solutions
• Ability to lead complex projects at senior level both internally and in client & partner environments
• Ability to orchestrate & make things happen in complex big company environments ( matrix management)
• Ability to communicate effectively at senior level with customers and partners
• Ability to balance driving complex initiatives hard at the same time as creating broader buy-in and consensus
• Ability to balance driving complex initiatives across multiple domains and geographies
• High level of gravitas to manage internal and external Executive level stakeholders
• Ability to use a personal computer. Proficiency with other Microsoft Office applications.
• Ability to read, write, speak and understand the English language in a business environment.
Location(s):
SA.Riyadh.ClientAccommodation:
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Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.