Director, Solutions Delivery & Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Solutions Delivery & Operations based in the United States.

As Director, Solutions Delivery & Operations, you will lead strategic initiatives to optimize service delivery, improve operational efficiency, and ensure alignment with broader business objectives. You will oversee daily operations, guide cross-functional teams, and develop scalable processes that enhance performance, service quality, and customer satisfaction. Working closely with senior leadership, you will use data-driven insights to inform strategic decisions, allocate resources effectively, and achieve operational targets. You will champion continuous improvement, process innovation, and operational excellence while ensuring compliance with relevant industry standards and regulatory requirements. This leadership role offers the opportunity to influence organizational performance, strengthen stakeholder relationships, and drive meaningful improvements across multiple teams. The position is fully remote and suited to an experienced leader who combines strategic vision, analytical expertise, and strong people management capabilities.

• Develop operational strategies: Design and implement strategic operational plans that improve service delivery efficiency, effectiveness, and alignment with organizational priorities.
• Oversee service delivery operations: Manage day-to-day operational activities, ensuring consistent execution, high-quality outcomes, and achievement of business objectives.
• Lead cross-functional teams: Direct and support managers and professional teams, fostering collaboration, accountability, and a culture of continuous improvement.
• Drive process optimization: Identify operational inefficiencies, streamline workflows, implement best practices, and lead initiatives that improve productivity and service quality.
• Manage resources and budgets: Allocate personnel and operational resources effectively, balance competing priorities, and ensure activities remain within established budgetary constraints.
• Support strategic decision-making: Partner with senior leadership to evaluate operational challenges, interpret performance data, and develop strategies that support organizational growth.
• Monitor performance metrics: Establish and track key performance indicators (KPIs), analyze operational trends, and implement corrective actions to improve performance and outcomes.
• Promote operational excellence: Establish high standards for service delivery, quality assurance, efficiency, and accountability across the organization.
• Manage stakeholder relationships: Build and maintain strong working relationships with clients, business partners, internal teams, and senior stakeholders to support effective service delivery.
• Ensure compliance and risk management: Maintain adherence to applicable regulatory requirements, industry standards, internal policies, and operational controls.
• Lead innovation and adaptability: Identify opportunities to introduce new technologies, improve business processes, and adapt service delivery models to changing market conditions and customer expectations.
• Optimize systems and workflows: Leverage enterprise resource planning (ERP) systems, business process management tools, and analytics platforms to improve operational visibility, coordination, and decision-making.

Requirements

• Leadership experience: At least 10 years in people management roles, including leadership of other managers and/or professional staff, with accountability for the performance and results of multiple related teams.
• Strategic planning capabilities: Proven experience developing departmental plans, defining business priorities, managing organizational resources, and aligning operational decisions with broader company objectives.
• ERP expertise: Proficiency with enterprise resource planning systems, such as SAP or Oracle, to support strategic planning, resource allocation, and operational management.
• Advanced data analytics: Strong knowledge of data analytics and visualization tools, such as Tableau or Power BI, with the ability to translate operational data into actionable insights and performance improvements.
• Project management expertise: Experience applying project management methodologies, including Agile and Lean Six Sigma, to lead complex initiatives, coordinate cross-functional teams, and optimize operational processes.
• Supply chain and logistics knowledge: A strong understanding of supply chain management principles and logistics, with the ability to develop and implement efficient operational strategies.
• Business process management: Experience using business process management (BPM) software to design, document, evaluate, and optimize workflows and operational procedures.
• Analytical and problem-solving skills: The ability to assess complex operational challenges, identify root causes, evaluate alternatives, and implement effective solutions.
• Communication and stakeholder management: Strong interpersonal and communication skills, with the ability to influence senior leaders, collaborate across departments, and build productive relationships with internal and external stakeholders.
• Change management and continuous improvement: Demonstrated ability to lead organizational improvements, encourage innovation, and foster a culture focused on quality, efficiency, and measurable results.
• Organizational and decision-making skills: Excellent prioritization, resource management, and strategic decision-making abilities, with sound judgment in balancing operational demands, budgets, and business goals.
• Remote leadership capabilities: The ability to lead distributed teams, maintain alignment across functions, and ensure accountability and operational consistency in a remote working environment.

Benefits

• Competitive compensation: Annual base salary ranging from $120,075 to $160,100, depending on experience and geographic location.
• Comprehensive benefits package: Access to employee benefits designed to support professional and personal well-being, with specific offerings dependent on the position.
• Remote work flexibility: Fully remote position based in the United States, with the listed location designated as California.
• Leadership and strategic impact: The opportunity to shape operational strategy, lead multiple teams, and influence service delivery performance across the organization.
• Professional development: Opportunities to expand leadership capabilities, strengthen operational expertise, and contribute to continuous improvement initiatives.
• Collaborative environment: The opportunity to work with senior leadership and cross-functional teams in a setting that values collaboration, inclusion, integrity, and accountability.
• Commitment to inclusion: An inclusive and equitable workplace that values diverse backgrounds, experiences, and perspectives.